Customer Success Associate – Technical Support Level 1, 2

Job not on LinkedIn

🔥 0 minutes ago

🌐 United Kingdom, United States, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wordly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Wordly is a leading provider of live translation and captioning solutions, dedicated to making meetings and events more inclusive and accessible. With over 4 million users worldwide, Wordly offers real-time translation for over 60 languages, integrating seamlessly with platforms like Zoom and Teams. Its AI-driven technology ensures high-quality translation and transcription, catering to the needs of various industries including education, corporate training, and events.

📋 Description

• Help customers achieve success by supporting front-line processes and turning customer content into customized glossaries • Manage the ticketing and customer resolution process • Manage the emergency phone line • Prepare and process customer materials using Wordly's glossary development tools • Solicit and receive program materials from customers • Prepare materials for processing • Process materials using glossary development tools • Review and validate processed glossaries through human and machine testing • Provide technical and consultative customer support • Guide customers on best practices when using Wordly • Assist the Customer Success Team with workflows and data for accurate tracking and reporting • Triage inbound support requests • Use internal and public-facing knowledge bases to provide timely and accurate answers • Assist the Sales team with data requests

🎯 Requirements

• Recent graduate looking to get started in AI and the tech industry • Used to working with data from a variety of resources • Strong understanding of databases and working with large amounts of data • Expert researcher • Self-starter with initiative • Strong attention to detail • Strong English skills, written and verbal • Speaking other languages is an asset • Hours aligned closest to GMT working hours • High level of enthusiasm, curiosity, commitment, and professionalism

🏖️ Benefits

• Remote work and a great work-life balance • Ability to work from anywhere in the US, Canada, or the UK • Office space in Los Altos, California available for San Francisco Bay Area residents who wish to use it