Account Director, EMEA

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November 19

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Whitestone Industries

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B2B • Retail • Enterprise

Whitestone Industries is a leading premier commercial contractor in California specializing in commercial painting and cleaning services. The company prides itself on delivering high-quality and decorative solutions tailored to the needs of Homeowners Associations, Commercial Businesses, Residential Owners, and Property Managers. Whitestone Industries is committed to safety, quality control, and maintaining strong client relationships by utilizing digital software for efficient service delivery, such as no-touch digital estimates.

51 - 200 employees

Founded 2013

🤝 B2B

🛒 Retail

🏢 Enterprise

📋 Description

• Partner with the CEO to drive EMEA expansion, including market prioritization, partnership development, and early pipeline growth. • Serve as the primary relationship lead for EMEA accounts, overseeing communication, engagement, and long-term client success. • Manage end-to-end delivery of client programs—from proposals and estimates to production, fulfillment, and post-launch support. • Develop scalable operational workflows and playbooks to support regional enablement and future team growth. • Coordinate cross-functional execution with marketing, logistics, production, finance, and U.S. teams to ensure seamless program performance. • Execute detailed account operations, including order processing, documentation, website maintenance, and reporting accuracy. • Identify and pursue revenue growth opportunities through strategic recommendations, cross-selling, and land-and-expand initiatives. • Prepare and deliver client-facing materials such as presentations, business reviews, program analyses, and spec samples. • Track regional KPIs and maintain CRM accuracy, ensuring reliable forecasting, data integrity, and visibility across global teams. • Coordinate Whitestone’s participation in regional industry events and trade shows to build brand presence and support lead generation.

🎯 Requirements

• 5–8 years of experience in account management, project management, enterprise client services, or sales operations. • Experience in branded merchandise, promotional products, e-commerce programs, or creative/marketing services preferred. • Proven success managing EMEA accounts and leading complex, cross-functional programs in fast-paced environments. • Experience supporting international or distributed teams, ideally with exposure to EMEA markets. • Strong organizational, communication, and stakeholder-management skills; able to operate autonomously with high ownership. • Proficiency with CRM systems (HubSpot preferred), project management platforms (Asana, Monday.com,), reporting tools, and productivity suites. • Ability to travel regionally and occasionally to the U.S. to support strategic initiatives. • Comfort with ambiguity and a “build-as-you-go” startup mindset. • Resourceful, willing to research and explore solutions. • Ability to work in a remote environment with strong, reliable internet access.

🏖️ Benefits

• Work where you thrive: 100% remote, always. • Well-Being First: Comprehensive healthcare benefits, plus a monthly fitness stipend so your health goals don’t take a back seat. • Investing in Your Future: A competitive salary with performance-based bonuses. • Time That’s Truly Yours: Various time off programs and seasonal office closures so you can recharge. Plus, Summer Fridays to make the most of the season. • Life Milestones, Supported: Generous parental leave for growing families, and a 5-Year Service Trip to celebrate your journey with us. • Connection, On Your Terms: Company retreats, team events, and VTO (Volunteer Time Off) so you can bond with colleagues and give back to causes you care about. • Tools for Your Best Work: Top-tier gear (Mac desktop or laptop) and a home office stipend to create a workspace that inspires you. • A Culture That Walks the Talk: Inclusive, collaborative, progressive—and actually fun.