Principal Partner Sales Executive

🔥 2 minutes ago

🌐 United Kingdom, France, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote 🇪🇸 Spain – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🔴 Lead

🤑 Sales

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Execute the partner-sourced and partner-influenced revenue plan for CCaaS across EMEA and APAC • Convert market insight into repeatable partner GTM motions • Recruit, onboard, and scale a portfolio of CCaaS partners, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances • Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions • Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners • Coordinate with Zendesk account teams and partner sellers to increase win rates and deal velocity • Develop repeatable onboarding, enablement, packaged offerings, and service-led plays to shorten time to revenue • Communicate Zendesk’s AI and CCaaS strategy to partners and customers • Translate product capabilities into clear use cases and commercial opportunities • Maintain partner pipeline health, forecast accuracy, and regular performance reviews across EMEA and APAC • Escalate opportunities and risks through appropriate internal cadences • Collaborate with Sales, Marketing, Product, Solutions Consulting, and Customer Success teams • Execute partner campaigns and improve the partner experience • Share regional and partner feedback with Product and Engineering to help shape Zendesk’s CCaaS and AI roadmap

🎯 Requirements

• 8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software, with quota-carrying experience • Demonstrated experience recruiting and scaling partners and driving partner-influenced revenue across EMEA and/or APAC • Experience closing or influencing partner-led CCaaS, contact center, customer experience, or related SaaS deals • Experience managing commercial negotiations and leading partner-led opportunities from mid-market through enterprise • Strong understanding of the contact center ecosystem, including SIs, resellers, BPOs/MSPs, technology alliances, and cloud or communications providers • Practical AI fluency, including articulating AI strategy, concrete use cases, and partner monetization opportunities • Experience influencing cross-functional internal teams and coordinating complex regional partner motions • Strong communication and presentation skills • Comfortable working across multiple countries, cultures, and time zones • Operational focus on pipeline metrics, forecasting, partner performance, and repeatable onboarding processes • Experience operating across EMEA and APAC markets • Experience with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions • Experience packaging partner-ready offerings, implementation services, or service-led plays • Experience with co-funded partner marketing programs and measuring partner ROI • Exposure to commercializing AI/ML capabilities through partners; generative AI experience is a plus • Fluency in one or more additional EMEA or APAC languages is a plus

🏖️ Benefits

• Flexible work remotely for part of the week as part of Zendesk's hybrid way of working • Opportunity to come together in person at Zendesk offices to connect, collaborate and learn • Reasonable accommodations for applicants with disabilities and disabled veterans • Inclusive workplace and equal opportunity employment

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