Payment Operations Specialist

🕒 May 30

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Zip

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

☁️ SaaS

🏢 Enterprise

Fintech • SaaS • Enterprise

Zip is an innovative AI-powered procurement orchestration platform based in San Francisco, CA. It specializes in streamlining the procurement process by providing solutions such as Intake-to-Procure and Procure-to-Pay, enabling organizations to automate purchasing requests, manage vendor relationships, and achieve better visibility into spending. Zip's comprehensive platform aims to enhance efficiency and reduce costs for businesses of various sizes across multiple industries, including life sciences, financial services, and technology.

📋 Description

• Support our customers using Zendesk by communicating, troubleshooting, and resolving any payment issues. • Partner with our customer and payment provider support teams to find a timely resolution to customers' problems. • Answer and prioritize customer contact queues to provide the best customer experience within SLAs. • Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale. • Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products. While working toward a resolution, you will keep our clients and internal stakeholders up-to-date on the progress made. • Support ad-hoc projects for the payment operations team

🎯 Requirements

• Bachelor’s Degree • Minimum of 2 years working experience in a customer service role with payments experience • Must be able to work during business hours from Monday to Friday from 9AM to 5PM GMT • You possess excellent communication skills (verbal and written) with experience working in a customer-facing role. You communicate early and often and know when to escalate to the payments leadership team. • Strong attention to detail and responsibility in managing daily tasks • Works well individually and in teams by sharing information and supporting colleagues • Ability to work independently and as a team member while using discretion in decision-making and sound judgment in problem-solving • Must be working from the office at least 3 business days a week • You will be required to participate in out-of-business hours or holidays customer support from time to time • Willingness to learn new skills

🏖️ Benefits

• 📈 Start-up equity • 🦷 Health, vision & dental coverage • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget