Strategic Services Associate – Pre Service Verification

Job not on LinkedIn

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duke Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1924

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Duke Careers is a platform connected to Duke University's rich legacy, established in 1924. It aims to celebrate the centennial of Duke University while providing resources, stories, and interviews that reflect the university's history, current achievements, and future aspirations. A key focus of Duke Careers is to engage with alumni and the community, showcasing the transformative impact of education and leadership within the university.

📋 Description

• Design and implement strategies to enhance performance and reduce denials and write-offs using performance improvement techniques and methodologies • Evaluate operational workflows and identify opportunities to improve efficiency through technology, bots, and automation • Implement and maintain technology solutions for the department • Recommend policies, procedures, and training documentation for initiatives and projects • Establish department performance targets • Serve as a subject matter expert on eligibility, authorization, and medical necessity • Develop, maintain, and enhance knowledge of electronic health record systems and third-party vendor functionality to recommend optimal workflows • Serve as an expert resource on performance improvement methodologies • Liaise with service lines and revenue cycle departments regarding pre-service verification operations • Educate supporting clinics on pre-service verification processes and resolve system-related workflow issues • Communicate departmental improvement strategy and develop strategies to meet performance metrics • Serve as project manager for interdisciplinary teams • Ensure training and documentation are provided for new and changing processes • Promote the PRMO strategic vision, mission, and purpose • Foster a department culture that develops and retains staff • Provide timely verbal and written responses to patients, providers, payors, and departmental personnel • Attend meetings and participate in assigned work culture initiatives, committees, and workgroups

🎯 Requirements

• Bachelor's degree in a business or health-related field is required • Minimum of 5 years work experience • 3 years of experience with significant responsibility for performance/process improvement • Experience leading work teams required • Effective written and verbal communication skills • Ability to communicate with customers/staff with diverse educational backgrounds • Ability to analyze data and processes for opportunities for improvement • Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, and organization • Knowledge of revenue cycle operations • Attention to detail and accuracy • Computer literacy

🏖️ Benefits

• Relocation Assistance (based on eligibility) • Remote work arrangement • Monday–Friday schedule • Equal employment opportunity and commitment to diversity, inclusion, collaboration, innovation, creativity, and belonging • Reasonable accommodation support for essential physical job functions