Outside Property Claim Associate

🔥 0 minutes ago

🌵 Arizona – Remote

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💵 $52.6k - $86.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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Logo of Travelers

Travelers

10,000+ employees

Founded 1853

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Travelers is a leading insurance company that focuses on providing secure and comprehensive coverage for both individuals and businesses. Their offerings span a wide range of areas including specialty and risk control, technology and analytics, underwriting, and sales. With a strong emphasis on community involvement, diversity, and sustainability, Travelers aims to provide excellent customer service while fostering a culture of continuous learning and professional growth. The company is committed to innovation and helping prepare for the future by planning for the unknown, making it an intellectually stimulating environment. Travelers operates internationally, with a presence in the US, Canada, and Europe, and offers career opportunities ranging from experienced professionals to emerging talents.

📋 Description

• Participate in structured virtual, classroom, and on-the-job training on insurance policies, claim processes, systems, and procedures • Review, investigate, and document first-party property claims under close supervision • Gather information from policyholders, claimants, witnesses, and third-party providers • Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws • Determine and apply coverage for building damages according to policy terms • Establish accurate scopes of building and contents losses for written or computer-assisted estimates • Communicate timely and professionally with customers, claimants, and internal stakeholders • Maintain accurate claim activity records in claim management systems • Learn and adapt to AI, digital transformation, new technologies, system upgrades, and digital tools • Participate in catastrophe deployments to assist customers in other states • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED • One year of customer service experience • Bachelor’s Degree listed under ideal candidate qualifications • Previous internship or work experience in customer service or insurance • Willingness to obtain an active adjuster license where required by state law • Valid driver's license • Proficiency in Microsoft Office (Word, Excel, Outlook) • Willingness to learn claims management and estimating software • Strong verbal and written communication skills • Sound judgment and effective decision-making within established authority • Exceptional customer service skills • Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively • Basic conflict resolution skills • Ability to access and inspect all areas of dwellings or structures, carry, set up, and climb a 38–49 pound ladder, walk on roofs, and enter tight spaces • Ability to reside in or relocate at own expense to the assigned Prescott, AZ territory • Insurance license(s) generally required within three months of starting where applicable • Ability to participate in the Catastrophe Response Program and deploy to other states

🏖️ Benefits

• Health insurance for employees and eligible family members from the first day of employment • 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum • Paying it Forward Savings Program for employees with student loan debt • Pension Plan 100% funded by Travelers • Minimum of 20 days Paid Time Off annually • Nine paid company Holidays • Wellness program with tools, discounts, resources, and caregiving support • Free professional counseling services, health coaching, and mental health resources • Matching Gift and Volunteer Rewards program

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