Connectivity Specialist – Service Delivery

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Own and drive end-to-end delivery of telecommunications and connectivity services for customers • Coordinate delivery of DIA, EPL, internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber • Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous single-site and complex multi-site connectivity deployments • Serve as the primary customer contact during circuit delivery, providing updates and setting expectations • Collaborate with network deployment, project management, carrier management, data center operations, carriers, vendors, remote hands teams, and field technicians • Schedule and oversee on-site technicians performing installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting • Coordinate carrier order milestones, site surveys, local loop provisioning, cross-connects, circuit testing, and service activation • Manage customer access, remote hands, data center meet-me room, and cross-connect activities • Process MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries • Maintain complete and auditable circuit records, milestones, notes, and documentation • Identify and resolve risks, delays, and dependencies • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling agreements • Improve delivery processes, time-to-install, and customer outcomes • Handle administrative, reporting, and billing-readiness tasks • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • ServiceNow experience is a plus • Experience with SharePoint, IRA, Remote Hands coordination, field technician dispatch and oversight, ISP/OSP construction, carrier last-mile ordering and provisioning, and AWS and/or other cloud providers preferred • Strong customer-facing communication skills • Highly organized with excellent attention to detail and ability to manage multiple concurrent deployments • Ability to work in a time-sensitive, high-volume delivery environment, sometimes outside normal business hours • Ability to work independently while collaborating effectively across teams • Must be legally eligible to work in the United States without visa sponsorship

🏖️ Benefits

• Full-time remote work • Professional growth opportunities • Reasonable accommodation for qualified individuals with disabilities