Connectivity Specialist, Service Delivery

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Coordinate and manage delivery of telecommunications services and circuits to customer locations • Own the end-to-end circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance • Manage simultaneous connectivity deployments ranging from single-site installations to complex multi-site rollouts • Serve as primary customer contact during circuit delivery, providing proactive communication and status updates • Collaborate with Network Deployment Engineers, Project Managers, Carrier Management, Data Center Operations, carriers, dark fiber providers, Remote Hands teams, and field technicians • Schedule and oversee field technicians performing hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting • Provide scope, site details, and installation instructions to carrier and third-party technicians • Track carrier milestones including site surveys, local loop provisioning, cross-connects, circuit testing, and service activation • Coordinate carrier technicians, field dispatch, customer access, remote hands, and data center meet-me room or cross-connect work • Manage MACD requests for existing circuits and connectivity services • Triage and route repair, billing, and service inquiries to appropriate internal teams • Maintain accurate, auditable circuit records, milestones, notes, and documentation • Identify risks, delays, and dependencies and drive resolution with carriers, vendors, and internal stakeholders • Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling agreements • Contribute to continuous improvement of delivery processes and customer outcomes • Handle administrative and documentation tasks supporting delivery, reporting, and billing readiness • Perform additional duties as assigned

🎯 Requirements

• Bachelor's degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery • 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams • Familiarity with routers, switches, NIDs, and SD-WAN appliances • Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, Internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes • Familiarity with delivery SLAs, standard installation intervals, and service activation timelines • Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations • Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook • Strong customer-facing communication skills • Excellent organization and attention to detail; ability to manage multiple concurrent deployments • Ability to work in a time-sensitive, high-volume delivery environment, sometimes outside normal business hours • Ability to work independently while collaborating effectively across teams • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities