Customer Success Manager

🕒 July 7

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Manage the success of any assigned customers • Understand the company’s vision and goals for customer success • Maintain the company’s customer success strategy • Coordinate with the team and other departments • Track customer data, including information from all systems • Provide effective communications about customer experience • Continually improve processes, programs, and customer service skills • Collaborate with other teams on products, support, and account management

🎯 Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems or related field • Three years of Customer Success or Account Management experience • Strong communication and interpersonal skills • Excitement about working with multi-disciplined departments • Customer-centric and team-centric mindset • Ability to manage multiple projects, activities, and tasks simultaneously • Ability to develop and manage client portfolios

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs