Enterprise Solutions Manager

🕒 May 5

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Lead and manage technical service delivery on large & complex accounts • Direct the design, implementation, and lifecycle management of 11:11 Systems solutions • Provide strategic business and technology support/counsel to customers across production and recovery environments • Document and understand the customer’s current, future / desired state, business goals and challenges • Provide technical and strategic direction from initial solution design to steady state • Serve as the single point of ownership for technology solutions • Implement and manage effective governance practices across contracted scope of responsibilities • Develop highly productive customer relationships and become a Trusted Advisor • Direct lifecycle management activities to maintain up to date technical documentation • Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing • Manage service / relationship risk areas and take steps to mitigate • Contribute to securing renewals for expiring contracts • Identify sales opportunities and collaborate with Account Executives to grow revenue • Meet/Exceed SLA targets by driving service management disciplines • Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews • Responsibly receive, transmit, and handle company data and information per Company data handling agreements

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role • Solution Architecture and Customer facing Service delivery experience within complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc • At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience • Functional knowledge and experience on following: Windows Server Virtualization; including VMWare & Hyper-Vs • Networking; including routing and switching, security, and firewalls • Storage & backup services/administration • Database; Understanding of data models and data flows in complex multitier database and application environments. • Unix/Linux BCP & DR scenarios/solutions • Knowledge of Multi-Tier Application architecture design • Strong interpersonal skills, customer service skills and communication skills • Problem-solving skills to be able to resolve technical issues. • Ability to train customers to use systems and software. • Must be legally eligible to work without visa sponsorship.

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs