Manager, Cloud Integrations

🕒 September 4

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Lead a dedicated team executing cloud migrations across 11:11 global platforms • Own and deliver support services to meet company commitments • Establish and enforce cloud integration processes and best practices • Own ticket escalation processes and ensure consistent execution • Establish best practices and refine the support management framework • Identify risks or gaps and mentor members of the cloud integrations organization • Inform stakeholders about migrations and trends, and provide recommendations on acquisition needs • Manage and refine service operations tools and automation • Collaborate with internal teams on integration requirements for new and existing customers • Ensure customer incidents and problems are mitigated • Develop, track, and report company KPIs • Collaborate with vendors and internal teams on support needs • Ensure escalated customer tickets are addressed and escalated to vendor support promptly when needed • Manage ticketing systems • Follow 11:11's Code of Business Ethics, Company Values, data-handling agreements, procedures, and policies • Complete annual compliance training certification and policy acknowledgements • Perform other duties as assigned • Report to the Director, Service Operations

🎯 Requirements

• Associate degree in management or equivalent years of related work experience • 2+ years of experience • 2+ years of experience in a managerial capacity • Experience managing technical projects across teams in an organization • ITIL experience preferred • Highly developed analytical and problem-solving skills • Excellent attention to detail • Team player • Results oriented and organized, with the ability to plan and deliver against deadlines • Ability to motivate others to deliver • Must be legally eligible to work within the assigned country without visa sponsorship • Ability to perform each essential function satisfactorily • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions

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