Product Operations Analyst

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

Cloud • Cybersecurity • Disaster Recovery

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Serve as a subject matter expert on product portfolio structure in Salesforce and related systems, including packaging, SKU availability, product rules, nomenclature, taxonomy, attributes, and lifecycle status • Partner with Product Managers and cross-functional teams to define, QA, and improve SKU structures, product data standards, and downstream operational workflows • Support SKU launches, changes, sunsets, and replacements through impact analysis across quoting, billing, reporting, procurement, CRM, documentation, and related processes • Identify workflow gaps, system dependencies, and operational bottlenecks, and recommend process improvements that increase efficiency and reduce risk • Manage and help optimize the operational tools and software stack used to support product workflows, reporting, QA, and cross-functional coordination, including platforms related to product management, quoting, user research, reporting, and adjacent business operations • Track and report on key product and operational metrics, including usage, adoption, customer feedback, SKU performance, and data quality; maintain dashboards and recurring reports for stakeholders • Analyze product and CRM data to identify anomalies, integrity issues, and opportunities to improve reporting, billing validation, lifecycle management, and decision-making • Support product launches and changes by conducting impact analysis, validating readiness across systems, and partnering with other teams to ensure portfolio updates are successfully implemented • Develop or support automation opportunities using APIs, scripting, agentic AI, and workflow tools to improve reporting efficiency, data quality validation, and repeatable operational tasks • Document product structure standards, reporting logic, data dependencies, operational workflows, and process improvements to improve transparency, repeatability, and team enablement • Create clear reports, presentations, and recommendations for technical and non-technical stakeholders • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements • Additional duties as assigned

🎯 Requirements

• Bachelor’s degree in Information Systems, Business Administration, Business Analytics, Operations, Engineering, Computer Science or a related field, or equivalent years of related work experience required • 5+ years of experience in Product Operations, Business Analysis, Product Analysis, Systems Analysis, Sales Operations, or a related role in a technology or SaaS environment required • Strong experience with quoting platforms and product configuration workflows; familiarity with Salesforce CPQ and RCA or similar quoting tools preferred • Strong understanding of product lifecycle concepts, including launches, change management, sunset planning, replacement mapping, and downstream operational impact • Advanced Microsoft Excel skills, including complex formulas, lookups, pivots, data cleansing, modeling, reconciliation, and analytical reporting • Experience building, maintaining, and improving recurring operational reports used for QA, billing validation, or product portfolio analysis • Ability to understand system workflows and technical dependencies across CRM, quoting, billing, reporting, and adjacent business platforms • Working knowledge of SaaS business models, cloud services, and vendor-driven product constructs • Strong analytical and problem-solving skills with the ability to draw practical conclusions from both quantitative and qualitative inputs • Strong analytical, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment • Experience with Tableau, APIs, scripting, automation tools, or AI-enabled workflow improvements is preferred • Must be legally eligible to work in the United States without visa sponsorship.

🏖️ Benefits

• Comprehensive healthcare plan options • Retirement plan with company match • Life, other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs