Commercial Account Manager

🔥 16 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

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120Water

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

📋 Compliance

🏛️ Government

💰 $43M Venture Round on 2024-01

SaaS • Compliance • Government

120Water is a data management platform that brings state agencies and water utilities together to manage water quality and asset compliance. The company provides a unified system for tracking regulatory requirements, sampling and lab management, LCRI (lead and copper rule) compliance, community engagement and communications, predictive modeling (including AI-driven forecasts), and field data collection via mobile apps. 120Water’s platform is built to centralize data, streamline reporting, and help utilities and regulators maintain compliance as programs and regulations evolve.

📋 Description

• Own retention and growth for a portfolio of commercial accounts, including mid-sized utilities and municipalities • Retain accounts, present new offerings, and ensure customers achieve measurable value from the platform • Carry renewal and expansion targets and forecast both accurately • Conduct renewal planning, program check-ins, business reviews, product discovery, and project tracking with customers • Travel a few times a year for customer site visits or regional water association events • Build account plans covering stakeholders, purchased products, adoption, risk, and next opportunities • Drive early renewals, understand contract terms and budget cycles, and secure multi-year agreements where appropriate • Identify and close expansion opportunities through structured discovery and pipeline management • Maintain accurate HubSpot stages, next steps, and forecasts weekly • Coordinate with onboarding, support, product, finance, customer success, and other internal teams • Create customer advocates through references, referrals, case studies, and conference speakers • Communicate customer feedback to product, marketing, and leadership • Understand LCRR, LCRI, Consumer Confidence Reports, and state primacy agency requirements • Participate in weekly 1:1s, monthly goal and results reviews, weekly pipeline updates, and team meetings

🎯 Requirements

• 5+ years in account management, customer success, or quota-carrying sales • Equivalent experience in the water or utility industry, with working knowledge of how utilities budget, procure, and manage change orders and contract amendments • Track record of managing customers and accounts, with results you can walk through • Strong organization across a large book • Current CRM records and ability to use CRM as a business management tool • Clear, direct communication with customers and colleagues • Curiosity and willingness to build industry knowledge • Experience selling to water utilities, municipalities, or other public sector customers, or familiarity with drinking water compliance (nice to have) • HubSpot experience (nice to have) • Comfort presenting at conferences or industry events (nice to have)

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