Implementation Manager

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12twenty

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

📚 Education

🎯 Recruiter

SaaS • Education • Recruitment

12twenty is a data-driven, university-first career services and recruiting SaaS platform that connects universities, students and alumni with employers to streamline early-career hiring and career support. It offers modular products for university career centers, alumni relations, institutional research, and employers — including outcome data analytics, experiential learning management, employer relationship management, talent acquisition, virtual events, and recruiting intelligence — to improve student engagement, track outcomes, and source diverse early-career talent.

📋 Description

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success. • Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines. • Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding. • Conduct live training sessions, working sessions, and executive-level updates via video conference. • Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness. • Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels. • Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey. • Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes. • Prepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process. • Continually surprise and delight customers with a can-do mindset and a customer-first approach.

🎯 Requirements

• 3–5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred over point solutions). • Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients. • Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems. • Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels. • Demonstrated ability to manage complex personalities and drive accountability without direct authority. • High emotional intelligence, professional resilience, and a go-getter mindset. • Exceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction. • Experience working autonomously in a remote environment.

🏖️ Benefits

• Competitive salary • Generous PTO policy • Full benefits, including 401(k) • Regular team happy hours and activities • Remote work flexibility