Senior Customer Operations Engineer

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🔥 0 minutes ago

⛰️ Colorado, North Carolina, +2 more states – Remote

⛰️ Colorado – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🤠 Texas – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Second Front Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏛️ Government

SaaS • Defense • Government

Second Front Systems is a public-benefit, venture-backed company that provides mission-critical software solutions primarily to democracies around the world. Their product suite, which includes the 2F Suite, 2F Workshop, 2F Game Warden, and 2F Frontier, simplifies and accelerates the software development and delivery process. The company is trusted by leading software providers and government agencies for its secure DevSecOps solutions, enabling secure software deployment on classified and unclassified networks. Their offerings include tools for secure development, software accreditation, government cloud hosting, and edge deployment, particularly focused on supporting government and defense sectors. Second Front Systems collaborates with partners to make emerging technologies more accessible, accelerating the accreditation and compliance processes and offering solutions that can operate in remote or disconnected environments, such as drones and vehicles.

📋 Description

• Lead customer implementation engagements from technical onboarding through successful production deployment on Game Warden. • Implement and maintain secure cloud-native deployment patterns within highly regulated environments, including container hardening and CVE remediation required for DoD accreditation. • Lead application onboarding, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption. • Navigate ATO processes, government change control procedures, and classification-level constraints to deliver compliant implementations within customer-specific operational boundaries. • Partner directly with customer application teams to design and execute secure deployment strategies aligned with platform best practices and government compliance requirements (FedRAMP High, DoD IL4/IL5/IL6). • Partner with Platform Engineering, Product, Customer Support, and Mission Success to ensure successful onboarding, production readiness, and operational handoff. • Identify recurring implementation challenges and improve customer onboarding through documentation, automation, standardized deployment processes, and implementation best practices. • Contribute to technical documentation, reusable implementation guides, runbooks, and knowledge sharing that improve both customer onboarding and internal engineering effectiveness. • Mentor Customer Operations Engineers through implementation planning, deployment execution, and technical coaching while fostering a culture of operational excellence and continuous improvement.

🎯 Requirements

• 5–7+ years of experience in DevSecOps, Platform Engineering, Site Reliability Engineering (SRE), Cloud Infrastructure, or a related technical discipline, with experience leading customer implementation or deployment engagements. • Deep experience deploying and operating cloud-native applications on Kubernetes, with practical expertise in containerization, Helm, container hardening, and modern application architectures. • Hands-on experience with one or more major cloud providers (AWS GovCloud, Azure Government, or GCP). • Experience designing and implementing Infrastructure-as-Code, deployment automation, and repeatable engineering workflows using tools such as Terraform, Pulumi, or similar technologies. • Strong troubleshooting and problem-solving skills with the ability to identify and resolve issues across infrastructure, networking, Kubernetes, cloud services, and application layers during customer implementations. • Familiarity with secure software delivery practices and experience working within highly regulated or compliance-driven environments (e.g., FedRAMP High, NIST 800-53, DISA Cloud Computing SRG, DoD IL4/IL5/IL6). • Excellent written and verbal communication skills with the ability to lead technical implementation engagements and build trusted partnerships with customer engineering teams and internal stakeholders. • A passion for mentoring engineers, improving implementation processes, and creating documentation, automation, and reusable deployment patterns that accelerate customer success.

🏖️ Benefits

• Competitive Salary • 100% Healthcare, vision and dental coverage • 401(k) + 3% company contribution • Additional benefit perks (One Medical membership, mental health resources and family planning assistance) • Equity incentive plan • Tech + office supplies stipend • Annual professional development stipend • Flexible paid time off + federal holidays off • Parental leave • Work virtually, near one of our hub locations • Referral Bonus