Implementation Engineer

🕒 July 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Engage customers in a consultative capacity and provide specialized expertise around NICE products and contact-center ecosystem topics • Manage customer expectations and satisfaction • Configure NICE products according to best practices and customer requirements • Coordinate inter-departmental activities within NICE • Track time and project status in NICE systems • Provide technical configuration and programming as required • Provide process, data, and object modeling across application and database environments • Design, develop, enhance, manage, and coordinate changes to databases and applications • Lead technical architecture analysis, design, development, and enhancement • Maintain expertise in leading contact-center technologies • Serve as project manager for end-to-end system life-cycle development of small- to large-scale projects • Provide business analysis, business-area assessment, user-needs analysis, and business-systems design • Assist with client information-management standards and technology-trend evaluation • Mentor and coach junior staff • Supervise junior client staff and subcontracted personnel assigned to project teams

🎯 Requirements

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required • MBA preferred • 5+ years of professional experience beyond education requirements above • Implementation specialization: broad skills in technology and analysis; experience communicating at technical and functional levels while managing business rapport • Business Optimization specialization: deep skills in business analysis/call centers; experience with call-center KPIs and operational best practices • Education & Enablement specialization: professional and confident public presence; experience commanding large audiences as a trainer and/or speaker • Engineering Services specialization: deep skills in specialized technical and functional areas; expertise in software engineering, programming languages, integration, and/or databases • Analytical, inquisitive, service- and team-oriented, friendly demeanor, early adopter • Prior consulting experience is a bonus