Implementation Manager

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Ottimate

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ottimate (formerly Plate IQ) is the leading AP automation AI.

📋 Description

• Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation. • Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines. • Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines. • Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly. • Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.

🎯 Requirements

• 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment. • Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions. • Technical knowledge relevant to the industries and solutions being implemented. • A strong sense of ownership and a proactive approach to identifying and addressing challenges. • Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information. • Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications. • Proficient in project planning, resource allocation, risk management, and managing high-impact projects. • Ability to travel up to 10%.

🏖️ Benefits

• Salary Range: USD $90,000-100,000 per year. • Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family. • Employer sponsored 401(k) with company match. • Paid Time Off (and the encouragement to use it). • Annual company retreats. • Promote from within philosophy.