Senior Implementation Consultant

🕒 June 24

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Revenue.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Revenue. io is a technology company that provides a platform for managing sales and marketing processes. It integrates with Salesforce to offer a seamless experience for managing customer relationships and enhancing sales productivity. By enabling users to sign into its console with their Salesforce credentials, Revenue. io ensures easy access and management of sales data. The company's solutions are designed to streamline communication and optimize the performance of sales teams.

📋 Description

• Manage 5-7 highly strategic, enterprise implementations simultaneously • Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines • Drive and manage customer communications related to implementation across the implementation lifecycle • Develop, curate, and manage issues and risks that can impact the success of the implementation • Provide consultative insights on industry best practices related to sales productivity and optimization • Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF) • Lead customers through technical configuration and customized training and enablement sessions • Align success criteria to support a “Quick Win” that shows value quickly • Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business • Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities • Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation • Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer • Identify and communicate upsell opportunities to CSM and AE • Self-test and effectively troubleshoot technical issues of all complexities during implementation for both Salesforce and the Revenue.io platform • Escalate customer issues via support channels with appropriate details. • Use relationship-building strategies to handle challenging customer conversations. • Be highly contributive to the development of Solution Playbooks including the identification of new solutions • Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations

🎯 Requirements

• 5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises • Extremely strong Salesforce acumen required, specifically in the areas of administration and configuration (Salesforce Admin Certification is highly desired) • Demonstrable experience managing large, complex projects with multiple, cross-organization stakeholders • Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships • Experience with designing and leading training/enablement activities • Strong experience with change management approaches/methodologies a significant plus • Experience with other in-industry companies (e.g., Salesloft, Gong, Groove) a significant plus • Excellent communication and relationship-building skills • Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus

🏖️ Benefits

• Paid parental leave (after 1 year of service) • Flexible time off (US only) • Competitive salary and stock options • Multiple medical plans to choose from including HSA and FSA • Work from home flexibility