Implementation Specialist

🕒 June 23

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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SoftWriters

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

SoftWriters is a software company that provides FrameworkLTC, a comprehensive, AI-enabled pharmacy management platform specifically designed for long-term care (LTC) pharmacies. Their modular SaaS suite automates workflows (document management, order entry, barcode-driven dispensing), centralizes data and forecasting, and integrates delivery and courier services and third-party partners to improve accuracy, compliance, and operational scalability. SoftWriters primarily serves LTC pharmacies and healthcare organizations, supporting medication management, reporting, and onboarding/training services.

📋 Description

• Schedule and lead weekly conference calls with new pharmacies • Communicate project plans, timelines, and milestones clearly to customers • Ensure pharmacies are on track for successful implementation • Guide pharmacies through setup and configuration of key areas of the application • Advise internal team members of current implementation status and escalate risks • Participate in follow-up meetings and provide go-live support • Enlist and coordinate other internal teams to ensure successful customer outcomes • Conduct training of new customers and ongoing training as needed • Support product sales demos by demonstrating workflows, best practices, and value to prospective customers • Assist in the adoption of AI-enabled tools and workflows during implementation projects; provide feedback to internal teams on customer readiness and opportunities for AI enhancements • Travel to client sites or business-related functions as necessary • Other duties as assigned

🎯 Requirements

• Bachelor's degree and/or equivalent experience in computer science, training, or pharmacy-related field • Experience with long-term care pharmacy operations and workflow processes • In-depth knowledge of applicable state, federal, and DEA regulations • Demonstrated commitment to SoftWriters' Core Values • Experience delivering excellent customer service • Ability to troubleshoot pharmacy software applications and workflow process issues creatively and effectively • Ability to quickly learn new software and technologies, including AI-enabled tools • Ability to work independently and collaboratively in a fast-paced, dynamic environment • Strong communication and coordination skills with colleagues at all levels • Excellent verbal and written communication skills • Strong organizational skills, attention to detail, and sound technical judgment • Ability to travel up to 50% of the time

🏖️ Benefits

• Competitive salary and equity participation • 100% paid parental leave • 401(k) with company match • Comprehensive health, dental, and vision insurance • Employee wellness programs • Paid parking provided • PTO day on your birthday • Floating holidays • Continuous learning and development opportunities • Conference and training budget