Implementation Manager

🕒 June 22

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Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Healthcare Insurance • SaaS

Infinitus Systems, Inc. is a company that offers an innovative healthcare AI platform designed to automate the collection of data traditionally gathered through manual phone calls. Their AI technology, including AI agents and copilots, facilitates interactions with payors and PBMs on behalf of healthcare providers, enhancing processes such as benefit verification, prior authorizations, and prescription follow-ups. Infinitus serves a range of healthcare entities, including ambulatory surgery centers, health systems, labs and diagnostics, and specialty pharmacies. By improving data quality, cutting costs, and ensuring faster implementation, Infinitus empowers healthcare providers to allocate more resources to patient and provider engagement.

📋 Description

• Lead Client Implementations & Pilots • Own the end-to-end delivery for new client integrations and solution pilots. • Translate business use cases into detailed solution plans. • Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards • Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts. • Project Management • Manage multiple concurrent client implementations with structured delivery methodology and clear communication. • Track milestones, risks, and deliverables to ensure predictable outcomes. • Capture learnings and contribute to continuous improvement of the implementation playbook. • Client Engagement • Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices. • Lead technical client conversations and working sessions, representing Infinitus as a domain expert. • Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.

🎯 Requirements

• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms. • Demonstrated ability to project manage and deliver client-facing technical projects end to end. • Strong agile and project management skills to deliver customer features in two-week sprints • Hands-on experience working with Salesforce or other CRM platforms. • Exceptional verbal and written communication skills—able to bridge business and technical stakeholders. • Analytical thinker with excellent problem-solving skills and attention to detail. • Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

🏖️ Benefits

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture