Digital Sales and Service Representative

🔥 0 minutes ago

🌲 North Carolina, Texas, +1 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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1-800 CONTACTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏭 Manufacturing

🛍️ eCommerce

⚕️ Healthcare Insurance

Manufacturing • eCommerce • Healthcare Insurance

1-800 CONTACTS is a company that sells contact lenses directly to consumers. They offer an extensive range of contact lens brands and types through their online platform, making it convenient for customers to order and receive their lenses without visiting a traditional brick-and-mortar store. The company is known for its customer service and competitive pricing. They provide vision care solutions that are easily accessible, aiming to simplify the process of purchasing contact lenses.

📋 Description

• Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more • Consult customers on the best value for contact lens purchases as part of a sales-focused role • Reply to incoming customer emails or MMS as business needs require • Communicate and engage proactively with managers and team members through one-on-one meetings, team meetings, and team chats • Request prescriptions by phone from eye care providers as needed • Provide world-class customer service in a fast-paced, dynamic environment • Identify and resolve problems to create a positive customer experience • Maintain performance metrics including revenue per chat, quality, availability, and timeliness • Follow 1-800 Contacts policies and procedures • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together • Perform other duties assigned by leadership

🎯 Requirements

• High school diploma (or GED equivalent) • 2-3 years minimum customer service experience • Chat sales and Contact Center experience a plus! • Great typing skills (at least 40 words per minute) and technical proficiency • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Ability to multitask and prioritize at the same time • Positive, driven and solution-oriented mindset • Ability to show up to work on time and work your scheduled shift • Must reside permanently in an approved hiring state: North Carolina, Texas, or Utah • 100% attendance is mandatory during three-week training • Required weekend shift (Saturday's preferred)

🏖️ Benefits

• Monthly performance bonuses for those who qualify (up to $6 per hour) • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment • Amazing medical, dental, and vision coverage • 401(k) match • Free eye exams for your immediate family and dependents • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses