Staff Content Developer

🔥 21 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $110k - $160k / year

⏰ Full Time

🔴 Lead

🎬 Content Creator

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
• Jobs at this company usually fill in 47 days.

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Create customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing • Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels • Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable • Adapt messaging, structure, tone, and format for different audiences, use cases, and customer-journey stages • Collaborate with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback • Maintain content accuracy and usefulness as products, policies, customer needs, and program priorities change • Create reusable templates, content modules, editorial guidance, and workflows to improve production and maintenance efficiency • Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and implement improvements • Track and interpret content performance and apply learnings to future work • Manage multiple projects, timelines, reviews, and stakeholders while maintaining quality • Use AI and other tools responsibly for research, drafting, production, maintenance, and optimization • Share observations and recommendations to improve Customer Content team plans and priorities • Work across Product Marketing, Product, Customer Success, Customer Support, Lifecycle Marketing, Enablement, and other teams • Report to the Manager, Customer Content

🎯 Requirements

• 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field • Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences across programs, formats, and stages of the customer journey • Strong organizational and project management skills • Ability to manage competing priorities and changing requirements • Self-directed, adaptable approach to work • Judgment to make progress independently and openness to incorporate feedback • Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail • Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement • Experience using qualitative and quantitative inputs to evaluate content and guide improvements • History of creating practical processes, templates, or systems that improve the quality and efficiency of content work • Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows is helpful, but not required • Must live in and be legally authorized to work in the United States or Canada; 1Password does not offer work authorization, relocation assistance, or visa sponsorship/transfer • Successful applicants must complete a background check

🏖️ Benefits

• Health benefits • Dental benefits • 401(k) or RRSP retirement plan, depending on location • Generous paid time off • Equity grant / RSU program for most employees • Incentive programs where applicable • Maternity and parental leave top-up programs • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Accommodation available upon request during recruitment • Annual department-wide offsites, team meetings, and customer/industry events

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