Shared Services Account Manager

Job not on LinkedIn

🔥 18 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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2020 Companies

WebsiteLinkedInAll Job Openings

10,000+ employees

WHO WE ARE

📋 Description

• Serve as the primary point of contact for assigned client accounts and projects • Lead end-to-end project management across multiple concurrent programs • Coordinate internal resources and cross-functional teams to ensure successful project execution • Develop and maintain detailed project plans, workback schedules, and execution timelines • Ensure projects are delivered on time, within scope, and within budget • Monitor project health, identify risks proactively, and communicate mitigation plans • Manage project scope changes, scheduling adjustments, and operational escalations • Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders • Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution • Review project reporting, compliance tracking, and execution data for accuracy and completeness • Support development and standardization of project workflows, documentation, and processes • Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials • Ensure resource availability and alignment based on project scope and timing • Escalate project risks, blockers, or client concerns to leadership as appropriate • Maintain strong client relationships through proactive communication and execution management • Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams • Identify opportunities for operational improvements, process efficiencies, and scalability

🎯 Requirements

• 3–5 years of direct Account Management, Project Management, Client Services, or related experience • Proven experience managing multiple projects and client relationships simultaneously • Strong client-facing communication and relationship management skills • Excellent written and verbal communication skills • Strong organizational skills with exceptional attention to detail and follow-through • Ability to manage competing priorities in a fast-paced environment • Experience coordinating cross-functional teams and operational workflows • Strong problem-solving, critical thinking, and risk management skills • Ability to work independently while maintaining strong team collaboration • Experience creating project plans, timelines, reporting, and project documentation • Strong working knowledge of Microsoft Office Suite, including Excel • Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred • Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred • PMP, CAPM, PRINCE2, or related project management certification is a plus

🏖️ Benefits

• Competitive Salary • Work remotely, from home • Health/Dental/Vision benefits • 401K Program with matching • Paid Time Off • Paid Holidays • Partial Mobile Reimbursement • Scholarship opportunities for employees and direct family members • Employee Assistance Program • Leadership Development Program • Employees special pricing for multiple clients