Credit Operations & Customer Support Virtual Assistant

🔥 3 minutes ago

🌏 Anywhere in the World

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Access client Experian accounts using securely provided credentials • Pull and save updated credit reports • Manage applicable Experian account settings according to established procedures • Upload reports and supporting files to client profiles • Maintain accurate notes using established templates • Save and organize required client documentation • Follow up when credentials, PINs, security information, or other information is missing • Assist with recurring client account updates • Compare updated credit information using client-provided processes • Enter relevant changes into established update templates • Prepare client update emails from approved templates • Assist with credit-report processing as training progresses • Escalate questions or unusual situations to the internal team • Assist with routine client questions and follow-up • Communicate professionally using established scripts and templates • Route incoming calls to the appropriate team member • Support additional phone responsibilities as training progresses • Avoid providing information outside approved company processes • Prepare recurring pipeline reports for referring affiliates • Enter and update report information using existing templates • Maintain organized client records and administrative files • Assist with repetitive backend tasks as assigned • Help ensure recurring reporting and follow-up deadlines are completed

🎯 Requirements

• Previous customer service, administrative, or account-support experience required • Strong spoken and written English required • Data entry and document-management experience required • Experience following detailed processes and templates • Credit education, credit restoration, financial services, or similar experience is a plus but not required • Experian experience is a plus • CRM or client-portal experience preferred • Previous successful 20four7VA experience is a plus • Highly detail-oriented and accurate • Strong customer-service background • Comfortable handling repetitive, process-driven work • Able to follow established templates and procedures • Strong comprehension and learning ability • Professional and careful when communicating with clients • Comfortable learning how to read and understand credit reports • Organized and dependable • Able to grow from backend processing into client-facing responsibilities • Credit Repair Cloud knowledge required or training provided • Experian knowledge required • Dialpad knowledge required • Email/client communication platforms knowledge required • Microsoft Office/Google Workspace knowledge required • VPN/secure access tools knowledge required • Native or near-native English accent required • Availability Monday through Friday, 8:00 AM–12:00 PM MST • Ability to work as an independent contractor under a Master Services Agreement and Statement of Work

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Training provided by 20four7VA and the client • Hours may increase based on performance and workload