Customer Service Virtual Assistant

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Monitor incoming Amazon emails and customer inquiries • Respond to customer messages promptly and professionally • Follow established response procedures, templates, company guidelines, policies, and approved resources • Handle common customer questions and concerns • Escalate issues requiring management or additional assistance • Ensure inquiries are addressed and followed through to resolution • Review customer concerns and determine appropriate next steps • Assist with routine customer service issue resolution and follow up on unresolved inquiries • Identify recurring questions or issues and communicate them to the appropriate team member • Maintain accuracy with customer information and order-related communications • Prioritize urgent or time-sensitive requests • Keep customer communication organized and up to date • Document relevant customer interactions when required • Coordinate with the client's team regarding escalated or unusual cases • Maintain consistent customer responses and service standards • Participate in initial training and learn the client's Amazon customer service processes • Adapt to process updates and new instructions • Work the contracted schedule: Monday, Tuesday, and Friday 7:00 PM–11:00 PM CST; Saturday and Sunday 11:00 AM–5:00 PM CST • Provide task-specific business support services under an independent contractor agreement

🎯 Requirements

• Previous experience in customer service, email support, or virtual assistance • Experience handling customer inquiries through email or similar platforms • Strong written English communication skills • Excellent attention to detail • Ability to communicate professionally and clearly with customers • Strong organizational and time-management skills • Ability to follow established processes and instructions • Comfortable working independently after training • Reliable internet connection and appropriate remote-work setup • Willingness and availability to work the required evening and weekend schedule • Ability to commit to the long-term nature of the engagement • Preferred: previous experience supporting Amazon sellers or ecommerce businesses • Preferred: experience with Amazon Seller Central • Preferred: experience handling Amazon customer messages or seller communications • Preferred: familiarity with ecommerce customer service workflows • Preferred: experience working with customer service templates or knowledge bases • Preferred: previous experience working remotely with international clients • Proficiency with Amazon customer email/messaging, Microsoft Office or Google Workspace, Google Docs or Microsoft Word, and Google Drive or similar cloud storage • Strong written English proficiency; English is the stated language preference • Availability for 24 contracted hours per week on Monday, Tuesday, Friday, Saturday, and Sunday • Ability to participate in initial training Monday–Friday, 8:00 AM–2:00 PM CST for approximately 1–2 weeks • Offshore independent contractor status under a Master Services Agreement and Statement of Work

🏖️ Benefits

• Competitive rates • Weekly payments • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Various open roles are available