Patient Engagement & Administrative Virtual Assistant

🔥 14 hours ago

🌏 Anywhere in the World

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👨‍💼 Executive Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Communicate directly with patients through phone, email, and SMS • Respond promptly and professionally to patient questions and concerns • Guide patients through required sleep testing or diagnostic documentation steps • Identify obstacles preventing patients from completing required actions • Follow up consistently with patients who have incomplete actions or submissions • Encourage patients to complete sleep testing, upload existing diagnoses, or purchase a sleep test when appropriate • Build rapport and trust while maintaining professional boundaries • Document patient interactions, responses, follow-up activities, and completion status • Enter and maintain patient information in CRM and patient-management systems • Complete administrative data-entry and record-maintenance tasks • Protect the confidentiality and security of patient information • Monitor patient interactions, completion metrics, outstanding actions, and progress • Identify trends and opportunities to improve patient engagement strategies • Provide general administrative support and maintain follow-up lists and task records • Collaborate with support, clinical, and marketing teams • Escalate issues requiring assistance from other departments • Share recurring patient questions, concerns, and obstacles with appropriate teams • Gather patient feedback and suggest practical workflow improvements • Help develop effective follow-up strategies and improve completion rates • Work independently under an agreed scope of services, timelines, guidelines, and deliverables

🎯 Requirements

• 2+ years of experience in customer service, administrative support, patient engagement, or a similar role • Healthcare or direct-to-consumer experience is preferred • Excellent verbal and written English communication skills • Professional and empathetic phone presence • Ability to communicate effectively with patients through phone, email, and SMS • Strong interpersonal and relationship-building skills • Comfortable working in a results-oriented environment • Strong organizational and documentation skills • Excellent attention to detail • Ability to manage multiple tasks and follow-ups simultaneously • Strong problem-solving and critical-thinking skills • Proactive approach to identifying and resolving obstacles • Comfortable following established processes and appropriately pushing back when necessary • Ability to work independently with minimal supervision • Comfortable using CRM and patient-management systems • Strong computer and administrative skills • Ability to maintain confidentiality when handling sensitive patient information • Experience working in healthcare administration is preferred • Experience working with patients or healthcare consumers is preferred • Experience in a mental health, medical, sleep-health, or similar healthcare environment is preferred • Experience with patient engagement or patient success programs is preferred • Experience with Salesforce or similar CRM platforms is preferred • Experience working in a direct-to-consumer healthcare environment is preferred • Bachelor's degree preferred, but equivalent professional experience will be considered • Experience working in a performance- or target-driven environment is preferred • Experience identifying and improving customer or patient workflows is preferred • Required English language proficiency • Availability for 40 hours per week, Monday through Friday, generally 9:00 AM–6:00 PM PST • Independent contractor status under a Master Services Agreement and Statement of Work

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • Remote work • Flexible schedule alignment with client-preferred hours, subject to mutual written agreement • 40 contracted hours per week