Senior Director – Experience Design

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3Cloud

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

3Cloud is a leading Azure partner and Microsoft innovator, specializing in generative AI services for enterprise organizations. The company offers expertise in data analytics, AI, DevOps, cloud app development, and cloud infrastructure management, focusing entirely on Microsoft Azure to help businesses transform and optimize their performance. 3Cloud positions itself as a trusted copilot in the AI journey, aiming to enhance business performance through innovative solutions and strategic alignment of AI projects with business objectives. They cater to a range of industries including healthcare, financial services, manufacturing, and retail, providing managed services and ongoing support to enable and scale positive impacts of AI.

📋 Description

• Define the vision and growth strategy for Experience Design. • Build differentiated offerings, methodologies, accelerators, and IP. • Establish quality standards and reusable delivery methods. • Position Experience Design within 3Cloud's Advisory portfolio. • Incorporate AI and emerging technologies into design approaches. • Advise executives on experience-led business and technology transformation. • Lead discovery workshops and executive strategy sessions. • Connect experience strategy to business strategy, operating models, organizational change, and technology delivery. • Partner across Advisory, Architecture, Engineering, and Delivery to ensure successful implementation. • Build trusted executive relationships that create long-term client value. • Drive pipeline, bookings, and revenue growth. • Shape strategic pursuits and executive presentations. • Convert advisory engagements into implementation opportunities. • Improve solution differentiation and win rates. • Recruit, coach, and develop Experience Design consultants. • Establish competencies, career paths, and staffing approaches. • Build a collaborative, high-performing consulting culture. • Balance utilization, capability investment, and business growth. • Foster knowledge sharing and continuous improvement. • Provide executive oversight for strategic engagements. • Ensure delivery quality, governance, and client satisfaction. • Manage portfolio performance and delivery risk. • Capture reusable assets and lessons learned. • Represent 3Cloud externally through thought leadership and executive forums. • Develop market perspectives on experience-led transformation. • Strengthen 3Cloud's brand and strategic partnerships.

🎯 Requirements

• 15+ years in Experience Design, CX, Product Design, Service Design, or Management Consulting. • Proven leadership of consulting teams or transformation practices. • Executive advisory experience with C-suite clients. • Experience shaping and selling consulting engagements. • Strong commercial, consulting, and communication skills. • Experience connecting design, technology, and business transformation. • Ability to influence across a matrixed organization. • Travel up to 50%.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off