Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +26 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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3E

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

3E is a regulatory compliance software company that provides enterprise-grade solutions for chemical and product stewardship, safety data sheet (SDS) management and authoring, supply chain visibility, and sustainability. Built on three decades of curated regulatory intelligence, 3E offers AI-enabled regulatory data, integrated APIs, SAP integrations, and workflow tools to help manufacturers, suppliers, and compliance professionals manage global regulatory requirements (REACH, TSCA, GHS, PFAS, Proposition 65, etc. ), automate SDS workflows, and support product transparency and sustainability reporting. The company serves large B2B customers and supplier networks, managing tens of millions of SDS and engaging hundreds of thousands of suppliers.

📋 Description

• Develop trusted partnerships with customer stakeholders and understand their business priorities • Help customers realize ongoing value from 3E solutions • Guide customers through product capabilities and deliver training • Support adoption of new features and workflows • Create and execute customer success plans • Lead proactive outreach and identify product usage and engagement opportunities • Collaborate with two Account Managers to support retention, expansion, and renewals • Monitor engagement, product usage, and customer feedback to identify risks • Set expectations and coordinate solutions before issues escalate • Work with Customer Success, Onboarding, Support, and Product teams to address customer needs • Share customer insights and feedback with internal teams • Build expertise in 3E's Protect and Insight products

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS, technology, information services, or similar environment • Strong relationship-building skills and ability to engage confidently and empathetically with customer stakeholders • Experience helping customers learn software, adopt capabilities, and achieve outcomes • Clear communication and presentation skills • Strong organizational skills and ability to manage competing priorities • Ability to navigate challenging conversations and set realistic expectations • Curiosity and adaptability • Working knowledge of Microsoft 365, including Excel, Outlook, Word, and PowerPoint • Ability to travel 10–20% • Experience supporting customer renewals, retention, or expansion is an advantage • Familiarity with NRR, product adoption, and customer engagement measures is an advantage • Experience with Salesforce, Gong, or similar platforms is an advantage • Exposure to environmental, regulatory, compliance, chemical, or complex B2B software is an advantage • Experience supporting mid-market or enterprise customers is an advantage • Familiarity with AI-enabled tools is an advantage

🏖️ Benefits

• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) • Performance-based incentives and/or equity may apply depending on the position • Fully remote work arrangement • Hybrid arrangement option near a 3E office • 30% of base OTVE paid quarterly • Commission and bonus eligibility