Personal Injury Intake Case Manager

🔥 18 hours ago

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Serve as the primary point of contact for injured clients throughout the intake and early case management process • Maintain regular communication regarding treatment progress, case status, and outstanding items • Respond promptly to incoming calls, voicemails, text messages, and emails • Document all client communications accurately in the case management system • Provide exceptional customer service while managing a high-volume workload • Monitor clients' treatment progression • Coordinate with medical providers regarding appointments, treatment status, records, and billing • Identify treatment gaps, missed appointments, and barriers to case progression • Assist clients with scheduling concerns and treatment-related questions as appropriate • Communicate with insurance carriers regarding claim status and coverage information • Obtain claim numbers, policy information, and adjuster details • Manage and prioritize an active caseload

🎯 Requirements

• Minimum 6 months of experience in one of the following: Personal Injury Intake, Personal Injury Case Management, Pre-Litigation Support, Insurance Claims Support, Medical Coordination, High-Volume Call Center Environment • Fluent in both English and Spanish (written and verbal) • Experience managing a high volume of inbound and outbound calls • Experience handling multiple clients, cases, claims, patients, or accounts simultaneously • Strong computer proficiency and ability to document interactions accurately while speaking with clients • Excellent communication and customer service skills • Strong organizational skills and attention to detail • Ability to work independently in a remote environment • Ability to maintain professionalism and composure when working with upset or injured clients.

🏖️ Benefits

• Health care benefits not provided • Paid time off not provided