Plaintiff Personal Injury Intake Case Manager

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Serve as the primary point of contact for injured clients. • Manage an active pre-litigation caseload independently. • Provide regular updates regarding treatment, case status, and outstanding items. • Respond promptly to calls, emails, text messages, and voicemails. • Maintain accurate case documentation in the case management system. • Monitor client treatment progression. • Coordinate appointments and follow-up with medical providers. • Identify treatment gaps, missed appointments, and barriers to recovery. • Communicate directly with insurance adjusters. • Verify coverage, policy information, claim numbers, and adjuster details. • Assist clients with property damage, total loss claims, rental coordination, loss of use concerns, diminished value claims. • Manage a high-volume caseload while meeting productivity expectations. • Monitor milestones and proactively move files toward demand readiness. • Escalate legal issues requiring attorney review. • Ensure files are complete and organized before transferring to the next department.

🎯 Requirements

• Minimum 1 year of recent Plaintiff Personal Injury pre-litigation case management experience • Experience independently managing pre-litigation cases from intake through treatment • Experience coordinating medical treatment and provider follow-up • Experience communicating directly with insurance adjusters • Experience handling property damage matters • Experience moving cases toward demand readiness • Experience managing a high-volume caseload • Experience working in a KPI-driven environment • Fluent in English and Spanish (written and verbal) • Strong computer skills and experience with legal case management software. • Ability to work independently in a remote environment.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities