Collections Manager

🕒 August 21

🇺🇸 United States – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments • Lead and mentor collections analysts and specialists, setting goals and tracking KPIs such as aging, recovery rates, and service levels • Run collections operations including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries • Analyze delinquency trends to improve forecasting, cash flow, and operational efficiency • Serve as the escalation point for difficult recoveries • Partner with Disputes and Underwriting on shared account risk • Document collections processes and safeguard against errors, losses, and financial risk under SOC 1 and SOX controls • Use AI tools to automate correspondence, triage cases, and identify patterns in delinquency data • Partner with Finance, Risk, Sales, Operations, and Engineering • Represent collections in cross-functional risk reviews

🎯 Requirements

• 5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables • Experience leading or mentoring a team • Strong grasp of collections processes, billing platforms, and financial compliance standards • Sharp analytical and problem-solving skills • Advanced Excel or Google Sheets • Experience with CRM or ERP systems like Salesforce and Workday • Clear communication and ability to manage relationships and expectations across teams • Hands-on experience using AI tools to automate or optimize workflows • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation • SaaS, fintech, or payments experience is a bonus • Familiarity with processor platforms like TSYS or Adyen is a bonus • Bachelor's in Finance or Accounting, or equivalent experience, is a bonus

🏖️ Benefits

• Medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees • Annual bonuses • Equity options • 401(k) or RRSP if in Canada, with a company match for all team members • Flexible Time Off • Paid holidays • Parental leave program • Wellness stipends • Mental health support • One-on-one nutrition coaching • Continuous learning through 8am.edu • Leadership programs • Professional development funds • Individually focused talent development • Charitable matching gift program • Paid time off for volunteer service • Company-sponsored volunteer events, both local and virtual • Virtual and in-person team-building events • Quarterly award recognition through the Rise & Shine Award of Excellence Program • Peer-to-peer appreciation platform