Senior Customer Success Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $121.6k - $202.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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8x8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

💰 $121.9M Post-IPO Equity on 2022-01

Consulting • Marketing • Logistics

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

📋 Description

• Maintain monthly recurring revenue for valued customers through product adoption strategies • Ensure on-time contract renewals • Lead internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships • Develop multi-threaded customer relationships and serve as a trusted advisor • Analyze health metrics and lead or execute adoption and retention plays • Use video, email, phone, channel partners, and internal and external champions for customer communication • Identify organic upsell opportunities and proactively address renewal risk • Represent the customer voice within 8x8 and close the feedback loop with customers

🎯 Requirements

• Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration • 5+ years direct and verifiable enterprise-level customer success experience • Proven track record of exceeding sales and customer satisfaction goals • Technical expertise and sales acumen with a customer-centric mentality • Strong analytical, problem-solving and dot-connecting skills • Enterprise-ready, solution-oriented mindset for complex customer issues • Experience interacting with and influencing C-level executives • Strong written and verbal communication skills • Excellent presentation skills for small to large audiences • Ability to lead, manage or influence internal 8x8 and customer resources • SaaS experience required • Experience in Video, Contact Center or Web Collaboration desired • BS or equivalent education and relevant experience

🏖️ Benefits

• Certain roles are eligible for discretionary merit increases, bonus and/or stock • Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role • Equal employment opportunities • Reasonable accommodation for individuals with disabilities