Bilingual Customer Service Representative – Emergency Roadside Service

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Provide superior customer service during every member interaction • Respond to a high volume of emergency road service requests in a call center environment • Take inbound phone calls for emergency roadside service • Ensure members are in a safe location while determining their overall needs • Respond to member needs with empathy and understanding • Gather information and provide solutions to get members back on the road • Review and analyze member accounts to identify additional products and services that benefit members • Help members take full advantage of memberships, benefits, and discounts • Handle calls involving flat tires, fuel deliveries, mechanical breakdowns, and tow requests • Follow the detailed call intake process and efficiently work through calls • Meet or exceed performance metrics • Maintain accurate records • Represent the Customer Care Department professionally and positively

🎯 Requirements

• High school diploma or equivalent • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products • Must be bilingual and fluent in both English and Spanish • 6 months of customer service experience • Customer service experience in a professional manner and ability to de-escalate situations • Ability to accurately input information using a PC keyboard • Ability to navigate a PC and/or automated processing system • Ability to read and comprehend Customer Care service tools • Ability to perform mathematical calculations including adding, subtracting, and percentages • Telephone etiquette • Basic computer skills • Ability to operate and navigate a laptop or PC while using multiple applications, including the Internet, Google Maps, email, and company applications • Knowledge of North American geographical relationships • Knowledge of road condition reporting terminology • Strong written and verbal communication skills • Strong interpersonal and effective listening skills • Ability to accurately enter information on a personal computer • Ability to identify and resolve customer service issues or transfer them appropriately • Ability to maintain accurate records • Ability to understand, read, and reconcile payment history • Ability to read maps and use travel-related tools • Irregular hours including various shifts, weekends, and/or holidays • Background and drug screen required upon employment offer • Preferred: college-level coursework in Business, Marketing, Geography, or related field and/or applicable professional/technical certification courses • Preferred experience in a call center environment, remote work, customer service, promoting products and services, and cross-selling/up-selling

🏖️ Benefits

• Shift premiums for evening periods and weekends • Weekly subsidy for individuals with bilingual fluency who take language line calls • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company match and additional company contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) • Paid Time Off (PTO) • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays, and 1 volunteer day • Paid parental, bereavement, jury duty, and military leave • Tuition assistance up to $5,250 annually; 80% covered by ACG • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program