Customer Service Advocate I

Job not on LinkedIn

🔥 15 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments • Provide courteous and professional service to patients and address inquiries and concerns • Accurately enter patient information and appointment details into the scheduling system • Communicate appointment details and necessary instructions clearly to patients • Address and resolve scheduling conflicts or issues promptly • Collaborate with medical staff and other departments to ensure smooth scheduling operations • Conduct follow-up calls to confirm appointments and provide patient reminders • Maintain accurate records of patient interactions and transactions • Perform other duties or special projects as assigned • Work assigned schedules of 40 hours per week based on business needs • Participate in a 24/7 contact center operation, including possible weekend shifts

🎯 Requirements

• High School diploma or equivalent required • Some undergraduate education preferred • 1 year of customer service experience • Call center environment experience preferred • Flexible and positive attitude • Friendly and nurturing attitude toward the patient population of older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of integrity • Proficient PC skills, including basic Microsoft Excel skills • Spanish, Mandarin, Cantonese, or Polish speakers preferred • US work authorization • Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment required • Reliable dependent care during working hours • Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center • Ability to participate in classroom-style remote training sessions

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Comprehensive benefits package for full-time colleagues and their families