Glass Claim Specialist

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🔥 0 minutes ago

🏄 California, Louisiana, +3 more states – Remote

🏄 California – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $25 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Communicate regularly with Safelite Solutions, the third-party billing partner, policyholders, and claimants • Address claims coverage questions and glass-only claim matters • Write glass estimates in CCC when needed • Address customer concerns • Communicate auto policy stipulations regarding the use of Original Equipment Manufacturer (OEM) parts • Calculate regional sales tax and labor rates for settlements • Draft claim correspondence • Work in a team and call center environment • De-escalate calls and solve problems in stressful situations • Travel as needed for divisional/team meetings and other in-person meetings

🎯 Requirements

• BA/BS degree or equivalent combination of education and experience • Some claims or insurance experience • Adjuster’s license may be required depending on state • 2–3 years of customer service experience • Effective telephone communication using active listening skills • Customer service, decision-making, analytical, problem-solving, negotiation, and organizational skills • Basic math and computer skills • Intermediate oral and written communication skills • Ability to function in a team and call center environment • Good command of the English language • Ability to type 30 words per minute • Bilingual ability is a plus • Must be authorized to work indefinitely in the United States • Must not require immigration support now or in the future

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and development opportunities • Leaders and mentors supporting long-term success • Remote-first Flexible Workplace • Flexibility to work from various locations including CSAA offices • Employee resource groups • Volunteering opportunities • Annual Incentive Plan bonus opportunity of up to 5% of eligible pay • Tuition support • Mentoring • Leadership programs • Hands-on experiences • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations