Salesforce Business Analyst

Job not on LinkedIn

🕒 July 28

🚗 Michigan – Remote

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💵 $95k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐🕵️ Salesforce Analyst

🦅 H1B Visa Sponsor

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👻 Ghost score 42%

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Logo of AAA

AAA

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Assist in gathering requirements, configuring, maintaining, and supporting Salesforce solutions • Collaborate with cross-functional teams to align business needs with Salesforce functionality • Gather, refine, and drive requirements • Build business stakeholder relationships • Uncover needs through flow diagrams • Facilitate requirements working sessions • Relay and clarify requirements for development and testing teams • Prepare and/or review test cases • Provide training before and after deployment • Maintain a healthy, refined backlog • Participate in Agile ceremonies

🎯 Requirements

• A bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent work experience • 2+ years experience in Salesforce as an Administrator or Business Analyst • Knowledge of Sales and Service processes in Salesforce • Strong analytical and problem-solving skills • Good written and verbal communication and interpersonal skills • Ability to work independently and collaboratively in a team environment • Ability to pivot in a fast-paced environment • Understanding and Agile mindset • Salesforce Administrator certification preferred

🏖️ Benefits

• Annual bonus potential based on performance • Medical plans with multiple coverage options, including HSA eligibility • Prescription drug coverage • Dental and vision benefits • Employee Assistance Program • Company-paid basic life insurance • Optional supplemental life insurance and dependent coverage • Short-term and long-term disability coverage • Critical illness, accident, and pet insurance options • 401(k) plan with company match and additional company contribution • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options • Paid Time Off (PTO) • 10 company-paid holidays annually for full-time employees • 1 mental health day, 2 floating holidays and 1 volunteer day for full-time employees • Paid parental, bereavement, jury duty, and military leave • Tuition assistance up to $5,250 annually; 80% covered by ACG • Professional certification support with 100% reimbursement for eligible programs • Career development and advancement opportunities • Complimentary AAA membership with roadside assistance and travel discounts • Adoption assistance program • Remote work from a home office for day-to-day operations, subject to the ACG Flex Work policy

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