Senior Examiner, Homeowner Claims – Multi-State

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $37 - $49 / hour

⏰ Full Time

🟠 Senior

📋 Claims Specialist

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Investigate, evaluate, negotiate, and settle homeowners property and personal property claims from first notice of loss through resolution • Serve as owning adjuster for assigned low- to higher-complexity claims • Oversee service providers conducting physical or virtual inspections • Assign, coordinate, and oversee independent adjuster assignments • Manage homeowners property claims and handle applicable first-party coverages and Key Operating Losses • Analyze policy language, endorsements, and state regulations to investigate coverage • Communicate coverage decisions and resolve coverage-related questions • Coordinate emergency mitigation services • Write and review repair estimates, evaluate contractor estimates, and determine claim payments and reserves • Identify subrogation and Special Investigation Unit opportunities and prepare referrals • Manage relationships with independent adjusters, public adjusters, attorneys, contractors, and other external partners • Conduct virtual claim inspections and collaborate remotely with customers, vendors, and independent adjusters • Prepare claim correspondence, including settlement letters, partial denials, and denials • Maintain accurate documentation and ensure timely, compliant claim handling • Develop knowledge and skills to progress to Level 5 Homeowner Adjuster competency

🎯 Requirements

• High school diploma or equivalent required • Six years of related professional experience with transferable skills or four years of claims experience, preferably in homeowners claims • A related bachelor’s degree or higher may substitute for up to two years of required experience • Ability to obtain and maintain Department of Insurance adjuster licenses in applicable states • Knowledge of homeowners insurance policies, coverage, and claims handling procedures • Knowledge of the Xactimate estimating platform • Excellent verbal and written communication skills • Ability to explain complex coverage decisions and prepare customer correspondence • Bachelor’s degree is a plus • Two years of experience handling complex property claims would be advantageous • Knowledge of residential home construction and repair practices would be advantageous • Must have authorization to work indefinitely in the United States • Must not require immigration support now or in the future

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth, mentoring, leadership programs, tuition support, and hands-on development opportunities • Flexible Workplace / remote-first culture • Home-Flex roles working primarily from home with flexibility to work from various locations including CSAA offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations • Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 10% of eligible pay