Member Services Advocate – Claims

🔥 48 minutes ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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AAA Life Insurance Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1969

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance • Insurance

AAA Life Insurance Company is a provider of various life insurance products, including Term Life Insurance, Whole Life Insurance, Universal Life Insurance, and Accident Insurance. They also offer annuities and a range of resources to help customers understand their insurance needs. With a focus on customer support and education, AAA Life Insurance Company aims to simplify the process of obtaining life insurance and offer tailored solutions to protect the financial future of individuals and their families.

📋 Description

• Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member. • Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style. • Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members. • Follows appropriate procedures to approve and process reinstatement forms within guidelines. • Enroll members in coverage as opportunities are presented. • Assist management in the receipt and resolution of insured’s and member complaints. • Consistently leverage our brand and our dedication to creating a positive member experience. • Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary. • Performs other duties as assigned.

🎯 Requirements

• High School degree required; some college level coursework preferred. • Minimum 2 years’ experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred. • Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred. • Perform accurate mathematical calculations (addition, subtraction, multiplication and division). • Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates. • Prior experience navigating and operating multiple computer applications and telephone technologies desired.

🏖️ Benefits

• Remote work options