Social Services Advocate

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Diverge Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🏢 Enterprise

Healthcare Insurance • Social Impact • Enterprise

Diverge Health is a company dedicated to empowering primary care practices to deliver the highest quality care to underserved patients. The company provides infrastructure support to primary care providers, including highly trained community health teams, administrative aids, and technology solutions for local population health management. Diverge Health aims to enhance healthcare outcomes and assist practices in transitioning to value-based payment models. The company grew its foundation by acquiring the intellectual property of City Health Works, focusing on deploying trusted community health workers to assist patients in effectively managing care and reducing complications. Diverge Health plays a pivotal role in improving primary care delivery, patient health literacy, and providing better financial performance and provider satisfaction for payors.

📋 Description

• Conduct structured virtual eligibility assessments with patients and caregivers to confirm SSI/SSDI eligibility and gather the information needed to move applications forward • Request, compile, and review medical records from relevant providers, and prepare medical summary reports for submission to the Social Security Administration (SSA) and Disability Determination Services (DDS) • Submit completed applications to the SSA and DDS, and serve as the designated SSA Representative for patients without legal representation • Manage ongoing weekly outreach calls with patients to provide status updates, address questions, and keep the application process on track • Coordinate with Patient Enrollment Specialists and Health Coaches to support patients who need additional engagement or care coordination touchpoints • Handle administrative responsibilities associated with the program, including PO box management and documentation tracking, with accuracy and follow-through • Leverage AI-assisted tools to support records review and medical summary writing, with a clear understanding of when to verify outputs and how to use these tools in a HIPAA-compliant manner • Partner with internal teams to flag workflow gaps, share patient insights, and contribute to the continued development of scalable, compliant benefits enrollment processes

🎯 Requirements

• Minimum of 2 years of experience in social work, case management, disability advocacy, or public benefit navigation, with direct experience supporting SSI/SSDI applications • Current SOAR (SSI/SSDI Outreach, Access, and Recovery) certification at the time of hire; candidates who are in process will be considered if their background is otherwise strong • Demonstrated ability to manage an active caseload efficiently, with a track record of moving cases forward at volume while maintaining high-quality work • Experience supporting patients with complex medical, psychological, or socioeconomic needs • Strong knowledge of SSA and DDS procedures, documentation standards, and application processing requirements • Proficiency in virtual patient engagement, including telephone and video-based interactions • Strong written communication skills, particularly in preparing medical summary reports and case documentation • Familiarity with trauma-informed care, motivational interviewing, and recovery-oriented approaches • Comfort working with technology tools, including CRM platforms and digital workflow systems

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities • Flexible work arrangements