Manager, CES Operations

Job not on LinkedIn

🔥 4 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $115.9k - $136.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Association of American Medical Colleges (AAMC)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1876

📚 Education

🏥 Healthcare

🤝 Non-profit

Education • Healthcare • Non-profit

Association of American Medical Colleges (AAMC) is a nonprofit organization dedicated to improving medical education and healthcare. It provides resources and services for medical students, residents, and academic medical institutions. AAMC manages the Medical College Admission Test (MCAT) and the American Medical College Application Service (AMCAS), while also advocating for health policy, equity, and diversity within the medical community.

📋 Description

• Lead operational execution of Career Exploration Services programs • Oversee business operations staff and coordinate cross-functional initiatives • Ensure successful delivery of annual program cycles, operational priorities, and customer-facing activities • Translate strategic priorities into operational plans, resource assignments, performance expectations, and measurable outcomes • Establish operational priorities, monitor performance, resolve escalated issues, and drive continuous improvement • Develop and oversee project plans, workstreams, timelines, milestones, deliverables, and resource requirements • Monitor execution progress, identify risks and dependencies, and implement mitigation strategies • Ensure operational readiness for product releases, annual milestones, customer-facing events, and business-critical activities • Maintain operational policies, procedures, training materials, and documentation • Serve as the operational escalation point for complex customer, stakeholder, and business issues • Maintain relationships with internal and external partners and oversee advisory and affinity group engagement • Represent CES programs in meetings, webinars, conferences, and stakeholder forums • Oversee outreach plans, communications, training programs, and user support resources • Support customer education and engagement strategies, knowledge sharing, documentation standards, and business continuity • Establish operational metrics, monitor performance indicators, and review operational data and customer feedback • Lead process improvement initiatives and support forecasting, capacity planning, and business continuity efforts • Establish performance expectations and development goals; provide coaching, feedback, mentoring, and performance management support • Allocate workload and resources and foster accountability, collaboration, customer focus, and continuous improvement

🎯 Requirements

• Bachelor’s degree in Higher Education, Business Administration, Project Management or a related field, or equivalent professional experience • 8-10 years of related work experience • 3-5 years of supervisory experience • Experience leading operational programs, business processes, customer engagement activities, or service delivery functions • Experience managing projects involving multiple stakeholders, timelines, and deliverables • Experience leading teams in a matrixed environment and coordinating cross-functional work • Experience developing operational processes, documentation, training, or customer support practices • Strong written, verbal, organizational, and stakeholder management skills • Ability to analyze information, solve problems, and implement process improvements • Preferred: experience in higher education or residency training; familiarity with project management tools • Preferred: experience supporting technology-enabled products • Preferred: experience working with clients, outreach, communications or product teams • Remote work eligibility in the contiguous US

🏖️ Benefits

• Medical, dental, and vision coverage • Wellness programs • Fitness reimbursement • Paid time off • Holidays • Personal days • Sick leave • Paid parental leave • Short- and long-term disability benefits • 403(b) retirement plan with generous employer contributions • Financial planning resources • Backup care for children, elders, and pets • Resources for families with specialized needs • Tuition reimbursement • Professional learning and development opportunities • Primarily remote roles with the ability to work across the U.S.