Engineer II, Service Now

🔥 5 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $128.7k - $143k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

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AARP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1958

🤝 Non-profit

🏥 Healthcare

👥 B2C

💰 Grant on 2019-08

Non-profit • Healthcare • B2C

AARP is a nonprofit, nonpartisan membership organization that empowers people age 50 and over to choose how they live as they age. It provides member benefits and discounts (AARP Rewards, AARP Smart Picks), consumer resources and educational content on health, money, work, caregiving, travel and more, plus tools and courses (Ask AARP, AARP Skills Builder, webinars). AARP advocates on policy issues such as Social Security and Medicare, runs research and community programs (AARP Foundation, AARP Near You), and offers services including fraud-prevention support (Fraud Watch Network Helpline) and localized events and assistance.

📋 Description

• Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value-based outcomes, costs to maintain, supportability, and performance • Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle • Provides rapid delivery and development of technical solutions that align with business and/or platform desired outcomes • Troubleshoots and resolves technical issues related to platform or capability systems, solutions, and services • Innovates and drives continuous improvements of implementation methodology and technical service offerings based on customer/employee experiences or other enterprise objectives/outcomes • Participates in a Community of Interest for engineers across all capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions • Develops and maintains deep technical knowledge and expertise related to domain area systems, solutions, services, and applications

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience) • 10+ years of hands-on ServiceNow platform experience • Proven expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) • Strong experience in designing, configuring, and supporting ServiceNow applications, workflows, business rules, catalog items, Flow Designer automations, and platform integrations • Advanced knowledge of JavaScript, Glide API, ServiceNow scripting, Integration Hub, MID Server, and REST/SOAP integrations • Experience implementing and maintaining CMDB governance, data quality standards, discovery patterns, service mapping, and asset lifecycle management processes • Demonstrated ability to integrate ServiceNow with enterprise technologies such as SCCM, Intune, cloud platforms, monitoring tools, identity management solutions, and third-party asset repositories • Strong analytical, troubleshooting, and problem-solving skills with experience providing Level 2/Level 3 platform support, root-cause analysis, and performance optimization • Experience working in Agile environments, collaborating with cross-functional stakeholders, translating business requirements into technical solutions, and delivering high-quality outcomes aligned with platform roadmaps and business objectives

🏖️ Benefits

• 401(k) • 100% company-funded pension plan • Health, dental, and vision plans • Life insurance • Paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave • Performance-based and peer-based recognition • Tuition reimbursement