Patient Access Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Abax Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $2M Seed Round - Abax Health on 2022-08

Healthcare • SaaS • B2B

Abax Health is a healthcare technology and services company focused on improving the front end of the revenue cycle for health systems. It combines AI-powered software (AbaxOne) with full-service patient access outsourcing (Abax360), referral data mining and automated/human-enabled patient engagement (AbaxInsight), and patient access support services to reduce unscheduled referrals, streamline scheduling, financial clearance, and contact center operations. Abax Health aims to recover lost revenue, reduce denials, improve patient experience, and ease staff burnout by integrating scheduling, contact center, and financial clearance workflows and providing managed staffing and analytics.

📋 Description

• Lead, coach, and develop Patient Access Supervisors and their teams • Set expectations for performance, accountability, and professional growth • Serve as escalation point for corrective actions, performance improvement plans, terminations, employee relations, and client concerns • Participate in interviewing and selecting Patient Access staff and supervisors • Build a collaborative, accountable team culture focused on patient care • Oversee patient registration, insurance verification, prior authorization, and appointment scheduling operations • Ensure standardized workflows are consistently followed across client programs • Identify workflow inefficiencies and implement scalable process improvements • Ensure compliance with HIPAA, client requirements, SLAs, and organizational policies • Ensure staff follow qualified medical interpreter and language access procedures when required • Analyze reports to evaluate SLA performance, productivity, quality, and work inventory • Identify trends, determine root causes, and build action plans with supervisors • Proactively escalate risks to clients, including inventory shortages and performance gaps • Use Excel and AI tools such as Claude to build and maintain performance dashboards and reporting agents • Prepare data-driven performance reports for Abax leadership and client partners • Serve as primary operational contact for assigned clients • Partner with leadership during new client implementations and go-lives • Participate in client meetings, performance reviews, and issue resolution • Support onboarding of new clients, workflows, and technologies • Maintain process documentation and best practices • Lead continuous improvement initiatives • Adapt to changing client and payer requirements • Serve as a Spanish-language resource and support Spanish-language quality review for bilingual candidates

🎯 Requirements

• High school diploma or GED • 3+ years of experience leading leaders, such as supervisors or team leads • 1+ year of direct supervisory experience in Patient Access • Experience overseeing teams performing insurance verification, prior authorizations, and patient scheduling • Patient Access Manager experience or higher in a hospital, physician practice, healthcare call center, or similar patient-facing setting • Hands-on experience with electronic medical record (EMR) systems • Strong Excel and data analysis skills • Ability to interpret reports and turn findings into action • Willingness to learn and use AI tools in daily work, including building dashboards and agents • Experience handling employee relations matters, including corrective action and performance improvement • Ability to work independently in a remote environment with limited day-to-day oversight • Reliable high-speed internet • Private, quiet, and focused workspace protecting patient confidentiality • Preferred: College’s degree • Preferred: Fluency in spoken and written Spanish and English • Preferred: Experience with Cerner or Epic • Preferred: Experience using Claude or similar AI tools • Preferred: Experience across hospital, physician office, and central scheduling environments • Preferred: Experience supporting multiple clients or service lines, including BPO or contact center environments • Preferred: Experience leading teams through new client implementations or go-lives • Preferred: Working knowledge of Medicare, Medicaid, and commercial insurance plans • Candidates listing Spanish fluency must complete a language proficiency assessment during the hiring process • Candidates must currently reside in the United States; residents of California, New Jersey, New York, Montana, Hawaii, Alaska, and U.S. territories are ineligible

🏖️ Benefits

• Employer-sponsored medical, dental, and vision insurance • HSA employer contributions • Employer-paid life insurance • Short-term and long-term disability insurance • AD&D insurance plans • Flexible Time Off Plan • Paid holidays • Employee referral bonus • Fully remote work arrangement