Field Service Coordinator

🔥 56 minutes ago

🇺🇸 United States – Remote

💵 $58.5k - $93.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Logo of ABB

ABB

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Provide remote/local technical support to customers, contractors, and technicians for ABB equipment incidents, including PV inverters, BESS, PCS equipment, medium-voltage equipment, auxiliary panels, cooling equipment, and communications. • Coordinate with contractors and technicians. • Maintain daily communication with technicians to resolve issues. • Plan, direct, and manage Service Technician scheduling from assignment to assignment. • Ensure jobs are appropriately staffed and technicians understand assignment length and responsibilities. • Complete and maintain accurate documentation and records for performed activities. • Ensure technicians have the tools and supplies needed for jobs. • Coordinate and ensure technicians receive proper training and equipment. • Manage supplies inventory, including purchasing tools, equipment, and PPE. • Maintain constant customer communication to ensure completed work meets customer needs. • Address and resolve employee and customer issues or concerns. • Report to the Service Manager.

🎯 Requirements

• HS Diploma and 5+ years’ experience in the Maintenance Service sector, including Renewable Energy Projects or other energy related operations and maintenance industries preferred. • In depth Knowledge of communication networks, cooling systems, power electronics, interpretation of electrical diagrams, MV equipment, electrical switchgear. • Must be able to read and interpret technical manuals, procedures and regulations. • Must possess knowledge of EH&S regulations required for Technicians to work on solar farms. • Willingness to travel up to 80% of the time. • Must be able to travel and work independently.

🏖️ Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service for hourly and non-exempt positions • Vacation under a permissive time away policy for salaried exempt positions • Hands-on experience, mentorship, and learning opportunities

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