Senior Field Service Technician

🕒 October 23

🇺🇸 United States – Remote

💵 $68.6k - $109.8k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Execute service work according to work instructions, customer orders, expectations, and ABB quality and safety guidelines • Deliver quality customer service and communicate service timelines and expectations • Work on-site with customers to identify operational improvement opportunities and eliminate pain points • Perform field service tasks, identify technical issues, and conduct on-site troubleshooting within certified areas • Execute installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements • Support certification of Associate Field Service Technicians and Field Service Technicians • Coach technicians and supervise complex site activities; train team members and customers when needed • Prepare material lists and ensure materials, parts, and equipment meet quality standards and are available • Proactively identify potential equipment failures and recommend corrective actions • Build and maintain positive customer relationships and identify potential new sales opportunities • Identify product and quality improvement opportunities and recommend operational and customer-service improvements to management • Follow safety protocols and maintain safe work and environmental practices; report unsafe practices and incidents • Report to the Service Team Leader

🎯 Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment, OR Associate’s Degree in electrical technology with 6+ years’ experience servicing critical power equipment, OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment • Advanced level ability to interact and communicate written and verbal information to varying levels within the organization • Ability to collaborate well with others • Advanced ability to use Microsoft Office products • Moderate ability to project manage using MS Project or Excel • Advanced ability to write test plans and reports detailing test results • Advanced ability to stay organized and meet deadlines on administrative duties • Candidates must already have work authorization permitting them to work for ABB in the US

🏖️ Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. • Choice between two dental plan options: Core and Core Plus • Vision benefit • Company paid life insurance (2X base pay) • Company paid AD&D (1X base pay) • Voluntary life and AD&D – 100% employee paid up to maximums • Short Term Disability – up to 26 weeks – Company paid • Long Term Disability – 60% of pay – Company paid; ability to “buy-up” to 66 2/3% of pay • Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) • Parental Leave – up to 6 weeks • Employee Assistance Program • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption • Employee discount program • 401k Savings Plan with Company Contributions • Employee Stock Acquisition Plan (ESAP) • 11 paid holidays • Vacation based on years of service for hourly and non-exempt positions • Tools and freedom to grow skills, shape career path, and take on challenges

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