Technical Applications Specialist – East Region

Job not on LinkedIn

🔥 2 minutes ago

🏖️ New Jersey, New York, +3 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $61.3k - $122.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

💰 $100k Post IPO debt on 2011-04

Healthcare • Pharmaceuticals

Abbott is a global healthcare company that develops, manufactures, and markets a broad range of medical devices, diagnostic systems, branded generic pharmaceuticals, and nutritional products. The company focuses on improving health through products such as diagnostic tests and systems, cardiovascular and neuromodulation devices, diabetes care devices (including glucose monitoring), and adult and pediatric nutritionals. Abbott operates worldwide and emphasizes research & development and innovation in healthcare technologies and nutrition.

📋 Description

• Provide primary support to ADD customers and field personnel for complex instruments, including onsite integration, assay training, and troubleshooting • Resolve instrument and reagent issues onsite and remotely and document information in the complaint handling system • Lead complex instrument and reagent integrations at customer sites with project managers • Conduct entrance interviews, assess customer needs, manage expectations, and oversee integration processes • Provide onsite operations training to customers • Manage integration timelines and conduct exit interviews to present results and secure customer buy-in • Deliver onsite and remote technical support for hardware, software, and reagent issues • Document complaints and resolutions in the CAPA system and identify product and process gaps • Serve as a Subject Matter Expert for internal teams and influence sales, service, and support strategies • Provide feedback on product performance and customer usability to drive design improvements • Support account management in critical situations across sales and service teams • Manage projects, time, and customer accounts according to organizational priorities and sales objectives • Operate independently with broad discretion while collaborating across teams and functions • Drive CAPA effectiveness and uphold integrity and transparency in customer and internal interactions

🎯 Requirements

• Must currently live in the East Region area • Preferably live in Massachusetts, New Jersey, New York, or West Virginia • Must be able to travel 90% or more • Valid driver’s license • Bachelor’s degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology, or another Health Science-related field • Two years’ experience in a clinical laboratory environment, technical call center, or with Abbott Diagnostics products • Preferred: Bachelor’s degree in Medical Technology • Preferred: Four years’ experience in a clinical laboratory environment, preferably Chemistry and Immunoassay at a hospital, clinic, reference lab, or physician office laboratory • Ability to maintain technical proficiency and follow work processes, safety guidelines, and documentation standards

🏖️ Benefits

• Career development with an international company • Free medical coverage through the Health Investment Plan (HIP) PPO medical plan, subject to qualification in the next calendar year • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Health and wellness benefits • Equal opportunity and employee diversity

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