Associate Clinical Experience Analyst – Genetic Counselor Assistant

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $22 - $44 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Deliver clinical expertise and operational support for the rare disease customer-facing team at PreventionGenetics • Act as a clinical liaison for internal and external customers and address elevated inquiries • Facilitate elevation and documentation for Unsolicited Medical Inquiries across the product portfolio • Provide product-specific clinical training, including content creation and collaboration with training teams • Collaborate with laboratory and pathology teams on case resolution and process improvements • Monitor clinical inquiry and escalation metrics, identify trends, and support corrective and preventative actions • Investigate escalations to identify process gaps and recommend retraining or workflow adjustments • Document information according to standard operating procedures

🎯 Requirements

• Bachelor's Degree in a field related to the essential duties; or Associate's Degree and 2 years of relevant experience; or High School Diploma or GED and 4 years of relevant experience • Ability to work on a mobile device, tablet, or computer screen and perform typing for approximately 90% of a typical working day • Ability to work weekdays, nights and/or weekends and overtime as needed • Must be available Monday–Friday between 7:00 AM and 7:00 PM CST, with weekly rotating shifts • Ability to work continuous sitting for prolonged periods and use a keyboard for at least 50% of the workday

🏖️ Benefits

• Base pay of $22.45–$44.85/hour • Full-time employment • Remote work arrangement • No travel required