Field Service Engineer II

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $29 - $58 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Install, maintain, and repair assigned diagnostic instruments • Complete preventive maintenance and corrective repairs • Diagnose technical problems across multiple complex instruments • Document resolutions accurately and close service calls within defined timelines • Manage customer issues from resolution to escalation • Build customer relationships through proactive communication • Plan and prioritize service visits across the San Diego territory • Maintain accurate inventory • Support on-call rotation, after-hours coverage, training travel, and critical account support • Follow regulatory, quality system, and laboratory safety guidelines • Maintain documentation for audits • Collaborate with cross-functional teams to meet business goals • Provide guidance to other Field Service Representatives • Meet service sales, cost-of-service, and KPI targets • Use remote support tools to maximize instrument uptime • Maintain certifications through ongoing training and development

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • 2–5 years of experience in Engineering or Laboratory Technology • Ability to travel 40% within the assigned territory • Valid driver’s license • Strong troubleshooting and problem-solving skills with laboratory instrumentation • Ability to work independently and in team environments • Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools • Effective communication and interpersonal skills • Ability to perform significant work activities including lifting, carrying, pushing, or pulling weights over 20 pounds/9 kilos regularly or daily

🏖️ Benefits

• Career development with an international company • Free medical coverage through the Health Investment Plan (HIP) PPO medical plan, subject to eligibility • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Health and wellness benefits • Equal opportunity and employee diversity commitment