Field Service Engineer II

🔥 23 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $26 - $53 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Install, maintain, and repair diagnostic instruments • Perform preventive maintenance and corrective repairs • Diagnose technical problems across complex instruments • Document resolutions and close service calls within defined timelines • Manage customer issues through resolution or escalation • Build customer relationships through proactive communication • Plan and prioritize service visits • Maintain accurate inventory • Support on-call rotation, after-hours coverage, and travel for training or critical account support • Follow regulatory, quality system, and laboratory safety guidelines • Maintain documentation for audits • Collaborate with cross-functional teams • Provide guidance to other Field Service Representatives • Meet service sales, cost-of-service, and KPI targets • Use remote support tools to maximize instrument uptime

🎯 Requirements

• Bachelor’s degree or equivalent relevant experience • 2–5 years of experience in Engineering or Laboratory Technology • Ability to travel 25% within the assigned territory • Valid Driver’s License • Strong troubleshooting and problem-solving skills with laboratory instrumentation • Ability to work independently and in team environments • Proficiency in Word, Excel, PowerPoint, Internet, VPN, and remote troubleshooting tools • Effective communication and interpersonal skills • Ability to maintain certifications through ongoing training and development

🏖️ Benefits

• Career development with an international company • Free medical coverage eligibility through the Health Investment Plan (HIP) PPO medical plan in the next calendar year • Retirement savings plan with high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Health and wellness benefits • Remote work arrangement