Field Service Engineer

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $22 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Provide on-site technical support to Abbott Diagnostic Division customers • Install instruments and perform corrective, preventive, and proactive maintenance • Troubleshoot and resolve customer complaints on at least five increasingly complex instruments • Document complaint resolution accurately and promptly in accordance with the Field Service Business Process and Quality System • Follow regulatory, compliance, and laboratory safety procedures • Schedule and complete preventive maintenance, installations, technical service bulletins, repairs, and updates • Support field personnel and district business objectives • Provide direction and mentor other Field Service Representatives • Participate in call rotation and standby/after-hours support • Manage time, territory, and inventory • Travel within the assigned territory and provide support to other territories and training • Provide critical account support inside and outside district boundaries • Own customer issues through successful escalation or handoff • Work cross-functionally with sales, marketing, and local performance partnership teams • Achieve service sales, cost-of-service, and key performance metrics • Use remote support tools to improve instrument uptime • Maintain customer relationships and provide proactive account management • Report to a Service Manager and support individual and team goals

🎯 Requirements

• Must currently live in the Virginia area • Valid Driver’s License • Bachelor’s degree • Preferred: Bachelor’s/Engineering Degree in Biomedical, Electrical, Mechanical, or Medical Technology • Practical experience interfacing with customers preferred • Troubleshooting and problem-solving skills • Computer skills, including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting • Effective communication and interpersonal skills • Ability to work effectively in team situations and independently • Ability to work standby and after-hours responsibilities • Ability to accommodate unpredictable travel and travel to support other territories and training • Superior technical competency • Proactive account management capability • Complete instrument training across the geographical IRL

🏖️ Benefits

• Career development with an international company • Free medical coverage through the Health Investment Plan (HIP) PPO medical plan (eligibility in the next calendar year) • Retirement savings plan with a high employer contribution • Tuition reimbursement • Freedom 2 Save student debt program • FreeU education benefit toward a bachelor’s degree • Flexible working hours • Remote work arrangement • Continuous learning and certifications • Equal opportunity and employee diversity commitment

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