Account Manager – Medical Records, Insurance Carriers

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🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $43k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Compliance

Enterprise • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Own day-to-day workflow progression—monitor open orders, identify stalls or aging work, and drive items to completion against SLA targets • Manage vendor relationships, including medical records providers, records-retrieval partners, and insurance carrier contacts, ensuring responsiveness, quality, and turnaround • Build and maintain long-lasting customer relationships, serving as the primary point of contact for assigned accounts • Communicate proactively with customers to ensure their needs are understood, addressed, and anticipated • Coordinate between customers, vendors, and internal operations to resolve issues, remove bottlenecks, and keep work moving appropriately • Track and report on order status, vendor performance, and account health, escalating risks before they affect the customer • Act as the customer’s representative internally to ensure their needs are fulfilled • Strive to maintain and increase overall customer satisfaction and retention based on each account’s business needs • Identify opportunities to grow existing accounts and meet established goals with current and new customers • Act as liaison between the customer, vendors, and internal teams

🎯 Requirements

• Experience in Customer Support, Account Management, or vendor/workflow coordination preferred • Familiarity with medical records retrieval, insurance carrier processes, or related legal-support workflows (PI, mass tort, workers’ comp) is a strong plus • Demonstrate understanding of increasing client satisfaction, adoption, and retention • Strong organizational skills (use of Claude and Metabase in combination or willingness to learn) with the ability to track many concurrent orders and hold vendors and internal teams accountable to deadlines • Strategic thinker who can spot problem patterns, ideate solutions, and execute to completion • Comprehensive understanding of the account management journey • Prior experience working with SaaS business platforms • Ability to present, communicate, and work effectively with internal teams and external vendors • Strong communication and interpersonal skills

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance